Terms and conditions

Scope of these terms

These terms govern your use of this website. Work with clients is governed by a written agreement signed for each project. If anything here conflicts with the signed agreement, the agreement applies.

Information and prices on the website

What this website shows is general information and not a binding offer. Prices, durations and scope become binding when they appear in a written offer that you approve.

Published prices are starting prices for the entry offers, and the scope of your work sets the fixed price in the written offer. Published durations are those of the entry offers, and the dates of each project are set in its offer.

How an engagement begins

Work on a project begins only after you approve the offer in writing and pay the first payment. Before that you go through these steps:

• A free introductory call.
• Simple services proceed directly to a written offer. CRM, ERP/Odoo, custom software, complex portals and enterprise integrations require a paid diagnostic over 5 working days, with its price and deliverables agreed before it starts.
• A written implementation offer with scope, phases and acceptance criteria.

Payments and invoices

Projects are paid in three parts: 40% at the start, 30% when a working version is shown, and 30% on acceptance and approval. We never ask for the full project fee upfront, and the final files are handed over after the last payment.

The diagnostic is paid in full before it starts, and is credited in full against the project if it begins within 30 days of delivery of the diagnostic report.

You receive an invoice for each payment. The usual method is an international bank transfer, and when both sides agree, payment can go through an escrow-style platform. The agreement states the currency.

Fees are net of withholding tax

The agreed fees are net of any withholding tax imposed in the client's country. Where withholding applies, it is added to the amount so the agreed fee arrives in full.

We do not give tax advice, so please check the rules that apply to you with your own accountant.

Ownership

The client owns everything we deliver to them. Third-party licences, such as software or services the solution relies on, stay with their owners under their own terms.

Accounts and access

Hosting, licences, domains and external subscriptions are priced separately and opened in the client's name. We work with temporary access during delivery and leave the accounts after handover. We do not resell hosting.

Where work involves a payment gateway, we use the client's own gateway account and keys. We do not hold keys or card data.

Acceptance and changes

Each phase has written acceptance criteria. A phase is accepted when it meets its criteria and the client confirms it; if it does not, we correct it and present it again.

Anything outside the written scope is priced before it is carried out, and work on it starts only with the client's written agreement.

After delivery

We fix any defect in what we delivered, free of charge, for 14 days from handover, meaning anything that does not work as the acceptance criteria describe. After that an optional monthly maintenance and support plan is available. New features and changes to what was accepted are priced before work begins.

Large work

CRM, ERP/Odoo, custom software, complex portals and enterprise integrations begin with a paid diagnostic, followed by a custom offer with written scope, phases and accounts in the client's name. The same applies to payment-gateway integration and work on sensitive data.

What we do not guarantee, and limits of liability

We do not guarantee sales results, profit or search rankings. We commit to the deliverables, the quality standards and the dates written in the offer.

The signed agreement sets the limits of liability for each project. For large work, the liability cap equals the fees stated in the contract.

Confidentiality and case studies

We do not reuse the client's confidential material, and we show a project as a case study only with the client's written approval.

Tools

We may use modern software tools and technical services to carry out the work, without entering the client's personal data into any of them unless the client agrees in writing. Every delivery is reviewed by a person before it reaches you, and a named person is accountable for it.

If your contract or platform restricts certain tools, tell us before we start, and we follow the restriction or decline the project.

Rights in this website and its components

The text, design and logo of this website belong to NexMizan and may not be copied or republished without written permission.

The website uses open-source components that keep their licences: Bootstrap and Bootstrap Icons under the MIT licence, and the Readex Pro and Inter fonts under the SIL Open Font License. The licence texts are on the licences page.

Demos

The interactive demos on this website run on clearly labelled sample data, not client data. They illustrate how we work and are not a promise of any result. Accounts, requests, approvals and messages inside them are local simulations; they do not carry out commercial transactions or send real service requests.

Governing law

These terms are governed by the laws of the Arab Republic of Egypt, unless a signed agreement states otherwise. The governing law and the way disputes are settled for each project are stated in its agreement.

Changes to these terms

We may change these terms and will change the last-updated date above. A change does not apply to an agreement signed before it.

Contact

For questions about these terms: info@nexmizan.com.